On June 22, 2018, CareSync Inc., a health care tech company, ceased its business operations and closed its offices in Tampa and Wauchula, Florida. In a statement posted on the company website, CareSync said, “During our wind-down, we want all of our stakeholders to be assured that patient data will remain protected. CareSync servers will continue to be operational, appropriately secured and accessible by our customers and members.” That’s is a good thing and should bring some comfort to those who received their chronic care management services. The people most affected by this closure are the patients whose health is already in difficulty; the last thing they need is to lose faith in their care providers.
Since the news was released, there have been several companies who have posted notices offering chronic care management (CCM) services. Some are healthcare management companies, others are healthcare tech companies. But, few are healthcare companies offering the assurance of trust, with a history of healthcare to back up that trust. NavCare is that healthcare company. NavCare is a division of US CareNet, a healthcare company with more than 30 years of experience providing chronic care management to seniors across the country, as part of its home health care services. In fact, US CareNet’s home health agencies have been providing coordination of care, with or without payment by Medicare, for all of its 30 plus years. The NavCare division of US CareNet was launched in 2015, in direct response to CMS’ chronic care management program. We have grown our NavCare division slowly and deliberately, developing our software, building our care center (not call center), establishing relationships with our clients, and finally, providing care management to thousands of patients across the country.
NavCare’s skilled clinicians and dynamic software program enable NavCare to meet all the components of Medicare’s chronic care management and transitional care management programs. We are caregivers at heart with a passion to serve and we understand that patient care doesn’t stop on nights, weekends and holidays. That’s why NavCare offers patients 24/7 access to nurses, whether they need a prescription refill or medical advice. We take care of patients like our clients do, because at the end of the day, NavCare is a healthcare company that cares.
Any time a business closes, it's a sad day. The loss of income for hundreds of people will have a profound impact on the families of these people, as well as on their communities. But even more disconcerting is the loss of care to our nation’s most vulnerable citizens. The questions on everyone’s mind must be, “Now what?” “Where do we go from here?” “Who will pick up where CareSync left off?” We have one answer to all these questions: NavCare.
Regardless of what company you choose for chronic care management, be sure they are one with a foundation in healthcare and have a solid history of care management. Your patients and loved ones deserve nothing less.