Strong patient relationships are important for better health and quality of care. Quality-based compensation has continued to evolve with quality-based care and performance metrics. Practices and health systems have aimed to find the balance between clinicians seeking to improve patient health and eliminating cost drivers, as well as risks. Population health management (PHM) can too often focus on measuring quality in terms of task-based care. In some instances, this can significantly diminish the clinicians’ ability to decipher difficult medical situations and impact their ability to build strong relationships patients who have complex chronic care needs.
Currently, many quality metrics assess a practice or health system’s ability to reliably deliver certain processes of care. As practices and health systems make the adjustments from fee for service to a focus on person-centered, and quality-based compensation models, Chronic Care Management (CCM) and Transitional Care Management (TCM)services add tremendous value and returns. CCM and TCM Care Managers can capture the data and provide outreach to patients that required additional outreach and care planning. This type of connection and communication with patients can boost quality benchmark performance.